Privacy Policy

Last Updated: July 1, 2026

This Privacy Policy explains how UpHostly ("we," "us," or "our") collects, uses, and protects personal information when you visit our website, contact us about web hosting, or use our web hosting services.

1. Who This Policy Applies To

This policy applies to visitors of our website, prospective customers inquiring about web hosting plans, and active hosting customers. It covers our Starter and Pro web hosting services and related support.

2. Information We Collect

We may collect the following categories of information:

• Contact & account details: Name, email address, phone number, company name, billing address, and payment information when you request or purchase web hosting.
• Hosting & technical data: Domain names, IP addresses, server logs, bandwidth usage, email account settings (where included in your plan), and content you store on our servers.
• Website usage data: Browser type, device information, pages visited, referral URLs, and cookies when you browse our site.
• Communications: Messages sent through our contact form, email, phone, or support channels.

3. How We Use Your Information

We use personal information to:

• Provide, maintain, and support your web hosting account
• Process orders, payments, and renewals
• Respond to sales inquiries, support tickets, and migration requests
• Monitor server performance, security, and abuse prevention on hosting infrastructure
• Send service announcements, billing notices, and policy updates
• Improve our website, hosting platform, and customer experience
• Comply with legal obligations and enforce our Terms of Service

4. Legal Basis for Processing

We process your data based on: (a) performance of our hosting contract with you; (b) your consent where required (e.g. marketing emails); (c) our legitimate interests in operating a secure hosting business; and (d) compliance with applicable law.

5. How We Share Information

We do not sell your personal information. We may share data only with:

• Service providers: Payment processors, data center partners, email delivery services, and security tools that help us operate web hosting.
• Legal requirements: When required by law, court order, or to protect the rights, safety, and security of UpHostly, our customers, or the public.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice where required by law.

6. Cookies & Tracking

Our website uses cookies and similar technologies to remember preferences, keep sessions secure, and understand how visitors use our site. You can manage or disable cookies through your browser settings.

7. Data Security

We use industry-standard safeguards including encryption (SSL/TLS), access controls, and monitoring to protect your information. No online transmission or storage method is 100% secure.

8. Data Retention

We retain personal information for as long as your hosting account is active and as needed afterward to meet legal, tax, and accounting requirements, resolve disputes, and enforce agreements.

9. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data, and to withdraw consent for marketing. Contact us to exercise these rights.

10. Children's Privacy

Our web hosting services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be processed and stored in the United States or other countries where our service providers operate. We take steps to ensure appropriate safeguards are in place.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date.

13. Contact Us

For privacy-related questions or requests, contact us:

UpHostly
Email: support@uphostly.com
Support: support@uphostly.com
Contact form